Window Mart Red Deer

c, 5511 50 Ave o #1, Red Deer, AB T4N 7A4, Canada

About Window Mart Red Deer

4.9 / 5

from reviews

    Amanda Perry
    -
    May 18, 2024

    I recently had new entryway doors installed in my home, and I couldn't be happier with the results! From start to finish, the entire process was seamless and exceeded my expectations. The duo that provided the install was highly professional, punctual, and respectful of my home. The installation was done with meticulous attention to detail, ensuring a perfect fit and flawless finish. I was also impressed with the cleanliness and efficiency of the installation process. The team made sure to leave the work area spotless, which I greatly appreciated. Overall, I highly recommend Window Mart for their excellent products and exceptional service. If you're looking for new doors, look no further – you won't be disappointed!

    Jennifer Woudstra
    -
    February 17, 2024

    BUYERS BEWARE!!!!! *Update* New Pictures Added After writting this review, within 3 hours we had an installation manager by the name of alex stop by unexpectedly to look into our concerns. He brought his heat gun with him. This was around 2pm on a sunny but cold day sitting at -12, the first bedroom he went into was only 5, he tested the floor and ceiling where the window was and wanted to see what was below it, he tested the roof below that window and it sat at 17, when he went outside, the first thing he said was the windows were installed wrong and corrected himself by saying, we don't like to install them this way. So now, as Central Alberta hits -40 this week, we need to have our windows replaced. Wish us luck. Both of my kids havent be able to sleep in thier rooms. Hopefully replacing the windows and making sure there is enought installation in the wall willl help. I've never in life had such horrible service from a company before. Especially when you are paying 11k for something. 10 windows replaced in my home, all of them triple pan LoE. I would read all the low rated reviews before signing anything with this company. This is not our first time having windows redone in a home we've owned but it is a first time using window mart. I have learned my lesson the hard way and wish I never went with them. First off, there is a HUGE LACK of information in regards to the government rebate. Once we sent them our deposit, it was almost impossible to get a hold of anyone from the company in regards to the process of how to take advantage of this rebate. It was sold to us by Sergio as " we take care of everything for you" which is why we went with this company. When calling the number before our installation we were advised that we followed the process correctly, only to find out after the installation, that no, we didn't. Yet, they also had no record of our conversation. I had requested to speak with someone from head office and called twice a week for 1 month leaving messages with no reply back EVER!!! This is our first winter and any Albertian would know, as of Jan 1 2024, it's been a pretty mild one. Our 3 bedrooms on the upper level last winter in -35 would hold a temperature of 18, while the rest of the house was at 19.5. These windows were original to the house. Now that we've replaced the windows, the 3 upper bedrooms hold an average temperature of 12 and we haven't even hit our real winter temperature for an Alberta winter yet. At first I thought, ok, lets get the ducts cleaned, that's been done and still, we can't keep our kids doors closed at night because of how cold it get in their rooms. The lowest was 8 last night, Jan 6th 2024, in my 4 years room. She crawled into my bed at 3am because she was so cold. I have made several attempts at contacting the company over the last week with no call back. I've now emailed them a picture, which I have added, showing that my window on the outside is leaking, water is dripping down our siding from our window seal. This picture was taken at 7:45 just as the sun was rising. This can't be normal. I understand that condensation on the inside of the window is completely normal but we have MOLD growing in the 3 windows on the upper level and it's a pool of water. SO BUYERS BEWARE!!!!!

    Robyn Fitch
    -
    May 08, 2024

    Was looking for a free estimate and was booked in by a wonderful receptionist for over a week later at 5pm. I double checked 5pm was available as it was later in the day, and the receptionist confirmed it would be no problem. Sergio was to come for an estimate today and called and texted wanting to come 2.5 hours earlier. I declined due to my work schedule, but compromised offering for him to stop by anytime after 4:30 if necessary. He texted back in Russian that he had “resolved the issue and would be home by 5” (I assume he meant to send that to someone else). He did not show up at all. He later edited the text message asking what time he can come next week. I will not be using this company due to the absolute unprofessionalism straight off the bat. Sergio also couldn’t spell my name correct any of the times he used it.

    Anne Nowak
    -
    May 23, 2024

    Sergio arrived on schedule and was friendly and efficient. He provided information about the installation of our windows. We are very excited for our new windows to be installed. Thanks Sergio

    Emma Gedaschke
    -
    March 22, 2024

    So lucky to have found Sergio in our window replacing process! He was so quick and efficient and made this process easy. He works too hard in my opinion. Window mart has excellent prices and great service. Highly recommend!

    Window Mart Red Deer

    Our Address

    c, 5511 50 Ave o #1, Red Deer, AB T4N 7A4, Canada

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