About Window Mart Red Deer
Our Address
c, 5511 50 Ave o #1, Red Deer, AB T4N 7A4, Canada
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Sergio is on his second round of windows for us. He is extremely knowledgeable, professional, friendly and explains everything that makes this process easy for us. These are triple pane, and we can't believe the quality of these windows. Diana is an incredible installer, and watching her install with her precision to detail made this easy for us. Any questions we had, she answered with professionalism and knowledge.Hopefully, we get her again for install.
I am extremely happy with our new windows! Sergio and his crew were fantastic! They were so considerate and hard working. Cleaned up everything perfectly and even washed the windows! I will definitely recommend this company!
BUYERS BEWARE!!!!! *Update* New Pictures Added After writting this review, within 3 hours we had an installation manager by the name of alex stop by unexpectedly to look into our concerns. He brought his heat gun with him. This was around 2pm on a sunny but cold day sitting at -12, the first bedroom he went into was only 5, he tested the floor and ceiling where the window was and wanted to see what was below it, he tested the roof below that window and it sat at 17, when he went outside, the first thing he said was the windows were installed wrong and corrected himself by saying, we don't like to install them this way. So now, as Central Alberta hits -40 this week, we need to have our windows replaced. Wish us luck. Both of my kids havent be able to sleep in thier rooms. Hopefully replacing the windows and making sure there is enought installation in the wall willl help. I've never in life had such horrible service from a company before. Especially when you are paying 11k for something. 10 windows replaced in my home, all of them triple pan LoE. I would read all the low rated reviews before signing anything with this company. This is not our first time having windows redone in a home we've owned but it is a first time using window mart. I have learned my lesson the hard way and wish I never went with them. First off, there is a HUGE LACK of information in regards to the government rebate. Once we sent them our deposit, it was almost impossible to get a hold of anyone from the company in regards to the process of how to take advantage of this rebate. It was sold to us by Sergio as " we take care of everything for you" which is why we went with this company. When calling the number before our installation we were advised that we followed the process correctly, only to find out after the installation, that no, we didn't. Yet, they also had no record of our conversation. I had requested to speak with someone from head office and called twice a week for 1 month leaving messages with no reply back EVER!!! This is our first winter and any Albertian would know, as of Jan 1 2024, it's been a pretty mild one. Our 3 bedrooms on the upper level last winter in -35 would hold a temperature of 18, while the rest of the house was at 19.5. These windows were original to the house. Now that we've replaced the windows, the 3 upper bedrooms hold an average temperature of 12 and we haven't even hit our real winter temperature for an Alberta winter yet. At first I thought, ok, lets get the ducts cleaned, that's been done and still, we can't keep our kids doors closed at night because of how cold it get in their rooms. The lowest was 8 last night, Jan 6th 2024, in my 4 years room. She crawled into my bed at 3am because she was so cold. I have made several attempts at contacting the company over the last week with no call back. I've now emailed them a picture, which I have added, showing that my window on the outside is leaking, water is dripping down our siding from our window seal. This picture was taken at 7:45 just as the sun was rising. This can't be normal. I understand that condensation on the inside of the window is completely normal but we have MOLD growing in the 3 windows on the upper level and it's a pool of water. SO BUYERS BEWARE!!!!!
Sergio was well informed and explained all the services completely. He handled a small complaint quickly and effectively. Would recommend to anyone.
Beautiful job on windows. Saleman Sergio was helpful and easy to talk to.